Cancellation & Refund Policy

This policy explains how cancellations, rescheduling, and refunds are handled when you book a cleaning through Maid VIP.

How Our Referral Model Affects This Policy

Because Maid VIP LLC (“Maid VIP”) is a referral agency and the cleaning is performed by an independent professional, the terms for the service itself are coordinated with the professional you are matched with. This policy describes the framework we use and Maid VIP's role in helping resolve scheduling and refund questions.

Rescheduling & Cancellations

We require a minimum of 24 hours' notice to cancel or reschedule a confirmed appointment, so the professional can adjust their schedule. To request a change, simply contact us or reach out to your matched professional as early as possible.

Late Cancellations & No-Access Visits

A $100 penalty applies to cancellations made past the 24-hour window (that is, with less than 24 hours' notice), and may also apply if the professional arrives and is unable to access the property at the scheduled time. We will always communicate any such fee clearly before it is charged.

Utilities & Access

Active power and running water must be turned on and accessible at the property so the referred professional can perform the service safely and effectively. If a professional arrives and these utilities are not available — or the property otherwise cannot be accessed — the appointment will need to be rescheduled, and a standard cancellation/lockout fee (the $100 penalty described above) may be charged for the mishap.

24-Hour Resolution & Re-Clean Policy

Maid VIP strives for complete satisfaction with every referral. As a registered Referral Agency per California Civil Code, our primary service is the sourcing, vetting, and matching of clients with independent, professional domestic workers. Our agency referral fee is fully earned upon the successful matching and dispatch of a service provider to your property. Read the full 24-Hour Re-Clean Policy for exactly how requests, documentation, and refund eligibility work.

We do not offer cash, credit, or partial refunds for services rendered. If you are unsatisfied with the physical cleaning performance of the referred independent professional, you must notify us in writing within 24 hours of the service completion. We will immediately coordinate with the service provider to return to your property and address the specific areas of concern at no additional cost to you.

Failure to notify us within this 24-hour window, or refusing to allow the referred provider back into the property to correct the issue, constitutes full forfeiture of any performance claims and an explicit acceptance of the service as-is.

Quality Concerns

If you're not happy with any part of a service, please tell us as soon as possible (within the 24-hour window) with a few details and photos if helpful. We take feedback seriously, factor it into our ongoing vetting, and will coordinate the re-clean or refund with the matched professional.

How to Request a Change or Refund

To reschedule, cancel, or raise a re-clean or refund request, contact us with your name, service date, and a brief description of the issue. We'll respond promptly and guide you through the next steps.

Last updated: June 9, 2026.