Scope of This Policy
This Privacy Policy explains how Maid VIP collects, uses, shares, and protects information when you visit our website or request our referral services. Maid VIP is a domestic referral agency: we vet and connect clients with independent cleaning professionals, and this policy covers the information we handle in the course of that work. By using our site or contacting us, you agree to the practices described here.
Information We Collect
We collect the information you choose to provide when you request a quote or contact us — such as your name, email address, phone number, service location, and details about the home or business and the service you're seeking, including any discretion or NDA requirements you note. We also collect limited technical information automatically, such as basic device and usage data, to operate, secure, and improve the site.
How We Use Your Information
We use your information to understand your needs, match you with an appropriate independent cleaning professional, coordinate and support the service, respond to your inquiries, and improve our offerings. We do not sell your personal information, and we do not use it for purposes incompatible with those described here.
How We Share Your Information
Careful, limited sharing is the core of our model. We share your information only with the specific independent professional matched to you, and only what is necessary for that professional to understand and perform the requested service. We may also share information with service providers who help us operate (for example, communications or scheduling tools) under appropriate confidentiality obligations, and where required by law or to protect rights and safety. We never sell your data, and we never distribute it more widely than the engagement requires.
High-Net-Worth Privacy, Discretion & NDAs
For high-profile and privacy-sensitive clients, we treat discretion as a core obligation rather than an add-on. We minimize the information collected and shared to only what a matched professional genuinely needs to do the work. We can arrange non-disclosure agreements covering your household, its contents, security details, and anything observed in the course of service, and we brief matched professionals on those confidentiality expectations before any visit. Sensitive details are disclosed strictly on a need-to-know basis to the single professional assigned to you — never pooled, sold, or shared across our wider network.
Data Security & Retention
We take reasonable administrative and technical measures to protect the information we hold, and we retain it only as long as needed for the purposes described here or as required by law. No method of transmission or storage is perfectly secure, but we work to safeguard your information appropriately and to limit access to those who need it.
Your Rights & Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential communications at any time. Depending on where you live, you may have additional rights under applicable law, including the California Consumer Privacy Act (CCPA); we honor those rights consistent with the law. To make a request, simply reach out using the details below.
Cookies & Analytics
Our site may use cookies and basic analytics to understand usage and improve the experience. You can control or disable cookies through your browser settings; some site features may not function as intended if cookies are turned off.
Updates & How to Reach Us
We may update this policy from time to time; material changes will be reflected here with a revised date. If you have questions about your privacy or this policy, please contact us and we'll be glad to help.
Last updated: June 6, 2026.