Frequently Asked Questions

Maid VIP is a referral agency under California Civil Code. We source, interview, background-check, and insure independent cleaning professionals, then match the right one to your home or business. We do not employ the cleaners or set their rates.

A gig platform lets almost anyone sign up and matches you by algorithm. As a domestic referral agency, we hand-match you with a vetted independent professional suited to your home and preferences — and you build an ongoing relationship with one trusted person instead of meeting a new stranger each visit.

The professionals are independent and are not Maid VIP employees. We vet and refer them and support both sides of the match, but they run their own businesses and set their own rates. This is the domestic referral agency model recognized under California law.

A domestic referral agency, as recognized under California law, connects clients with independent domestic professionals — it vets and refers them rather than employing them. In practice, Maid VIP screens and introduces the professional, they work directly with you, and we support both sides of the match.

For recurring service, we make every effort to keep you with the same vetted professional so they learn your home and preferences. If they're ever unavailable, we coordinate a familiar backup from the same trusted circle rather than sending a stranger.

Yes. We interview, reference-check, and background-screen the independent professionals we refer, and we can arrange estate-grade discretion or an NDA on request for high-profile properties.

Before we introduce anyone to a client, we conduct an in-person interview, check references, and run a background screening — and we brief each professional on the standards a home requires. The people we refer are vetted independent professionals we have partnered with over many years, not an anonymous, rotating roster.

Yes. We refer insured and bonded independent professionals, and our team supports both sides of every match.

Yes. For privacy-sensitive households — estates and executive residences — discretion and NDAs can be arranged as part of the match.

Screening covers an identity and criminal background check alongside an in-person interview and reference checks. We only refer independent professionals we have vetted and, in most cases, partnered with over time — not an anonymous, rotating roster.

The independent professionals we refer carry their own insurance and are bonded. If an issue ever comes up, reach out and we’ll help you coordinate directly with the professional so it’s resolved through their coverage.

Tell us your home's size, finishes, and how often you'd like service, and we'll tailor a referral estimate. You receive a fixed quote — covering both price and estimated time — before anything is scheduled.

Yes, quotes are free and there's no obligation. You'll see the price and the estimated time up front, then decide from there.

Every home is different — size, condition, finishes, and how often it's cleaned all affect the work involved. A tailored quote means you pay for your home, not an average, and the price is fixed before the visit so there are no surprises.

A standard clean maintains an already-tidy home — surfaces, floors, kitchen, and baths. A deep clean does the heavier, detailed work underneath: inside appliances, grout and tile, baseboards, vents, and built-up areas. Starting with a deep clean and keeping up with standard visits after is a common pattern.

Both. You can book a one-time or deep clean, or set up recurring service — weekly, biweekly, or monthly — at whatever cadence suits your home. You’re never locked into a schedule.

No long-term contracts and no surprise charges. Your referral estimate is itemized up front, and recurring service continues only as long as you want it. Any add-ons — like inside-oven or interior windows — are priced transparently before they're scheduled.

Yes — by request we keep the same vetted professional on your home so they learn your preferences and routine. Continuity matters, especially in a private residence.

No. The professionals arrive with their own vacuums and supplies. If you'd prefer they use specific products in your home, just let them know.

Plans change — just let us know and we'll do our best to reschedule. For recurring service, a little notice helps us keep your preferred professional on your account.

No. Many clients arrange access and aren’t home during the visit, while others prefer to be there — either is fine. You’ll coordinate access and any entry details directly with your professional.

Yes. Just let your professional know about pets in the home so they can plan around them, and you can decide what’s most comfortable for everyone during the visit.

Life happens — you can reschedule or cancel with reasonable notice at no penalty. Our full terms, including the 24-hour resolution and re-clean policy, are outlined on our Cancellation & Refund Policy page.

That's entirely up to you. Many clients provide secure entry instructions and go about their day; others prefer to be present. Whatever you choose, every professional we refer is background-checked and vetted for exactly this kind of trust.

If something isn't right, tell us promptly and we'll arrange to make it right with a re-clean. The professionals we refer stand behind their work.

We refer professionals across eight hubs in the Los Angeles and Ventura County area: Thousand Oaks, Beverly Hills, Malibu, Woodland Hills, Calabasas, Moorpark & Simi Valley, Camarillo & Oxnard, and West Los Angeles — plus the surrounding Conejo Valley, Westside, and West San Fernando Valley communities.

Recurring house cleaning, one-time and deep cleaning, move-in and move-out cleaning, luxury estate housekeeping, and commercial cleaning — plus add-ons including window cleaning, tile and grout, carpet, post-construction, and gutter cleaning.

Tipping is always appreciated but never required or expected — it’s entirely your call. The professionals stand behind their work regardless.

Those eight hubs and their surrounding communities are our core coverage across Los Angeles and Ventura County. If you’re nearby but not sure you’re inside them, reach out — we may still be able to match you with the right professional.

Yes. Eco-friendly, low-toxicity products can be arranged as part of your match — helpful for homes with children, pets, or sensitivities. Just note it when you request your estimate and we'll pair you with a professional equipped for it.

Typically no — the independent professionals we refer bring their own professional-grade supplies and equipment. If you'd prefer they use specific products you keep on hand (for delicate stone or finishes, for example), simply let us know when arranging the match.